EXCHANGE & RETURN POLICY
Viraasat Ventures’s easy returns & exchange policy is hassle free and simple.
- You need to send the request for exchange of a product within 48 hours of receiving the delivery by writing an email to firstname.lastname@example.org .
- Most of our product are made to order, hence we offer exchange in sizes of the same product only.
- You need to write a mail to email@example.com mentioning the new required size and we will revert to you within 48 working hours with details of pickup and delivery time etc. Please refer to the size chart adjacent to the product for exchange.
- We will arrange a pick-up of the product delivered to you. The collected product will go through the quality check, post which we will get a fresh piece made in the new required size and it will be dispatched as soon as it gets ready.
- For size exchange the product should be unworn, unwashed and with original price tags and original packing intact.
- Exchange can only be created within the return window of original item bought.
- If a piece is exchanged once, it cannot be returned or exchanged the second time.
- In case the new required size is not available, Our Standard Returns and Cancellation Policy is applicable.
- If the style doesn’t suit you, we offer you a one time use store credit voucher valid for 3 months provided the product is unworn, unwashed and intact with all the tags and labels.
- You can request for return in exchange of store credit within 24 hours of receiving the product.
- You need to write in to us on firstname.lastname@example.org requesting store credit, we will revert to you within 48 working hours.
- We will arrange for pick up of product delivered to you.
- The collected product will go through the quality check, post which we will provide Store Credit. We add an amount equal to the product value to your ' Vinusto Account ' within 7 working days from receipt of the product provided the product is untampered, unworn, unwashed.
- You can use this credit amount when you reach the cart/payment page of the website during your next purchase with us.
- Please note that shipping cost is non refundable and will not be accounted for in the store credit.
- Items purchased under deals and sales events will not be eligible for return or exchanges.
- The Return & exchange policy is applicable only for Readymade Garments.
- Return & Exchange policy is not valid for Sarees.
- Any return or exchange should be sent to B-132, Sector 122, Noida. 201301.
THIS EXCHANGE POLICY IS APPLICABLE ONLY FOR DOMESTIC ORDERS/ORDERS DELIVERED WITHIN INDIA ONLY. FOR INTERNATIONAL ORDERS, REGULAR RETUNS AND CANCELLATION POLICY IS APPLICABLE FOR EXCHANGE.